Privacy Policy

Effective Date: September 24, 2025

Winnie’s School of Excellence, “WSE,” “we,” “our,” provides courses, memberships, webinars, coaching, digital downloads, and physical products to a global audience from our base in Nigeria. This Privacy Policy explains what we collect, why we collect it, how we use and share it, and the choices you have. We comply with the Nigeria Data Protection Act 2023, and we provide additional information for people outside Nigeria where relevant. ndpc.gov.ng+1

Data Controller: Winnie’s School of Excellence
Postal Address: Winnie’s School of Excellence, 12 Elegance Avenue, Lekki Phase 1, Lagos, Nigeria .https://winniesschoolofexcellence.com/
Email: winniesschoolofexcellence@gmail.com | Phone: +23408165105455 https://winniesschoolofexcellence.com/
Supervisory Authority: Nigeria Data Protection Commission, No. 12 Dr Clement Isong Street, Asokoro, Abuja, info@ndpc.gov.ng. ndpc.gov.ng

1) What we collect

Information you provide

Identity and contact details, such as name, email, phone, billing and shipping addresses.
Account details, such as username, profile photo, course enrollments, membership status, preferences.
Communications and submissions, such as support requests, survey responses, assignments, forum posts, testimonials, and webinar Q&A.
Payment details collected at checkout by our payment processors. WSE does not store full card numbers or CVV.

Information collected automatically

Device and usage data, such as IP address, browser, device type, pages viewed, features used, session timestamps, and referrers.
Cookies and similar technologies to enable login, remember preferences, perform analytics, and support marketing. See “Cookies” below.

Information from third parties

Payment status and fraud signals from processors.
Analytics and advertising reports.
Identity providers if you choose to register or sign in through a third-party service.

2) How and why we use information

We use your information for the purposes below, under NDPA-aligned bases such as contract necessity, legitimate interests, consent where required, and legal obligation. cert.gov.ng

Deliver services: create and manage your account, give you access to courses and communities, issue certificates, fulfill orders, and provide membership benefits.
Process payments: verify and complete transactions through secure payment processors.
Communicate with you: confirmations, reminders, learning updates, service announcements, policy changes, and marketing messages that you can opt out of at any time.
Improve and secure our platform: analytics, troubleshooting, fraud prevention, quality assurance, and feature development.
Comply with law: record keeping, responding to lawful requests, managing disputes, and enforcing our Terms of Use.

3) Payments and security

We rely on trusted payment providers that are independently audited for PCI DSS Level 1, the highest certification level in the payments industry. WSE does not store full card details. Payment information is sent directly to the processor. Paystack+1

4) Cookies and similar technologies

We use:

Strictly necessary cookies, for login sessions, security, and cart or checkout features.
Performance and analytics cookies, to understand engagement with pages and lessons.
Functional cookies, to remember settings such as language and video preferences.
Marketing cookies, to reach people who may be interested in our programs.

Typical examples on a LMS site include logged_in_*, settings-*, commerce_session_*, and analytics cookies that help us measure learning outcomes. You can adjust browser settings to block or delete cookies. Some features may not function without required cookies.

5) How we share information

We do not sell personal data. We share data with:

Vendors and service providers who help us operate the platform, process payments, send emails, host video, deliver webinars, provide analytics, and support customers.
Instructors, moderators, and community managers to support learning and safety.
Event partners or sponsors when you opt in to a specific program or collaboration.
Authorities or legal recipients where required by law, to protect rights, safety, property, or to enforce agreements.
Business successors in the event of a restructuring or asset transfer.

6) International transfers

We operate in Nigeria and serve a global audience. Your data may be processed outside your country. We apply contractual safeguards, access controls, and other measures designed to protect your data in line with the Nigeria Data Protection Act .cert.gov.ng

7) Retention

We keep personal data only as long as needed for the purposes described, including legal, tax, and accounting requirements. When retention ends, we delete or irreversibly anonymize the data.

8) Security

We use administrative, technical, and physical safeguards, including encryption in transit, strong access controls, least-privilege permissions, secure development practices, vendor due diligence, and ongoing security reviews. Payment processors maintain independent PCI certifications. No method of transmission or storage is perfectly secure. Paystack

9) Your choices and rights

Under the Nigeria Data Protection Act you may have the right to request access, correction, deletion, restriction, or objection to processing, and data portability where applicable. You may withdraw consent where processing is based on consent. We will verify your identity before acting on a request and respond within timelines set by law. If a concern remains unresolved, you can contact the NDPC using the details above. cert.gov.ng+1

Marketing choices: You can unsubscribe from promotional emails using the link in any message. For SMS and similar channels in Nigeria, you may use your mobile network’s Do-Not-Disturb (DND) 2442 service to reduce unsolicited messages from third parties. National Communications Commission+1

10) Children and students

Our site is intended for people who can form a binding contract. Some programs for minors may be made available through a parent or legal guardian who must complete enrollment and manage permissions. We do not knowingly collect personal data from children without verifiable guardian consent. If we learn that a child submitted data without proper consent, we will delete it.

11) Community features and user content

If you participate in communities, forums, webinars, coaching calls, or chat, information you share may be visible to instructors, moderators, and other participants. Do not post sensitive data in public areas. Your use of these features must follow our Terms of Use.

12) Changes to this policy

We may update this policy to reflect changes in our services or the law. When changes are material we will post a notice and update the Effective Date.

13) Contact

Email: wsecustomercomplaints@gmail.com
Phone: +23408165105455
Postal: Winnie’s School of Excellence, 12 Elegance Avenue, Lekki Phase 1, Lagos, Nigeria. https://winniesschoolofexcellence.com/

Regulator: Nigeria Data Protection Commission, No. 12 Dr Clement Isong Street, Asokoro, Abuja, info@ndpc.gov.ng. ndpc.gov.ng